Returns & Refunds

14-day request window

You may request a return within 14 days after delivery. Contact us before returning anything so we can confirm eligibility and provide instructions.

Change of mind

Eligible goods must be unused, unworn, unwashed and in original condition with packaging, accessories and tags. The customer normally pays tracked return shipping and third-party customs charges. Original shipping is not refunded for a change-of-mind return unless applicable law requires otherwise.

Damaged, defective, incorrect or incomplete orders

Contact us promptly with your order number, shipping label, photographs and, where needed, a short video. Keep the item and packaging while we investigate. A verified claim may be resolved by replacement, reshipment, repair where appropriate, partial refund or refund.

Non-returnable items

Opened or used face coverings and other personal-use goods may be non-returnable for hygiene reasons unless defective or applicable law requires otherwise. Personalized, final-sale and gift-card items are also normally excluded.

Delivery and customs cases

A parcel is not automatically lost because tracking pauses during transit or customs. If tracking shows delivered, official confirmation from the carrier or post office may be required. Duties, import taxes and clearance fees paid to third parties are generally not refundable by NAGOMI.

Refund timing and legal rights

Approved refunds return to the original payment method; bank processing time varies. This policy does not limit non-waivable consumer rights in your country or region.

Email: ijinden05@gmail.com